Who we are

Our website address is: https://gravitywp.com. We are a Dutch company registered under the Dutch Chamber of Commerce number (KvK-nummer) 84144793.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. We also use Google Analytics which places a cookie in your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics and Usage Data

We use analytics tools to collect information about how visitors interact with our website, including the chatbot. This data helps us understand usage patterns, improve website performance, and optimize our content to better serve our users. Analytics data collected may include:

1. Visitor Activity: Pages visited, duration on the site, and actions taken within the chatbot.
2. Device and Browser Information: Including the type of device, browser, and operating system to ensure compatibility and improve user experience.
3. Location Data: General geographical data to help us serve relevant content.

All analytics data is collected anonymously and aggregated to protect individual user privacy. We do not link this information to personally identifiable information.

Chatbot

When you interact with our chatbot, your conversations may be logged to help us improve our service, enhance your experience, and assist with any queries you may have. You should avoid entering personal or sensitive information. These logs are stored securely and may be used for:

1. Improving Customer Support: To identify common issues and better tailor responses to user needs.
2. Product Development: To gain insights into customer preferences and refine our products and services.
3. Security and Compliance: To ensure compliance with legal obligations and protect against misuse of our services.

We respect your privacy and handle all conversation logs in accordance with data protection regulations. Chat logs are only accessible by authorized personnel and are not shared with third parties without your explicit consent.

Paddle

Our order process is conducted by our online reseller & Merchant of Record, Paddle.com, who also handle order related inquiries and returns.Your data will be shared with GravityWP B.V. for product fulfilment. Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT Terms & Conditions | Privacy Policy.

Appsero

Our licence handling is conducted by Appsero. Read more about their Privacy Policy here.

Brevo

For our transactional e-mails and campaigns we use Brevo. Read more about their Privacy Policy here.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: info (@) gravitywp.com.